Find answers to common questions
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How do I identify the exact model?
Record the complete label model, EU/US format, finish, physical circuit count and networking version. Similar appearance does not establish the same load, wiring or firmware. If unsure, send support a label photo; do not open live equipment.
Record the complete label model, EU/US format, finish, physical circuit count and networking version. Similar appearance does not establish the same load, wiring or firmware. If unsure, send support a label photo; do not open live equipment.
Contact technical support ↗Which App does each networking version use?
The LANBON version uses the LANBON App and Mesh. Tuya Wi-Fi and Tuya zigbee use Smart Life; Zigbee needs a compatible Tuya gateway. LANBON screenshots are not Smart Life screens. L8 seven-in-one has seven LANBON modes and four Tuya modes; other functions follow the specific model.
The LANBON version uses the LANBON App and Mesh. Tuya Wi-Fi and Tuya zigbee use Smart Life; Zigbee needs a compatible Tuya gateway. LANBON screenshots are not Smart Life screens. L8 seven-in-one has seven LANBON modes and four Tuya modes; other functions follow the specific model.
Contact technical support ↗Can switching, dimming and fan speed control replace each other?
No. Identify the load and label first, then check the exact model. On/off switching is not dimming. A fan output does not imply suitability for DC or remote-controlled motors. Check curtain motor supply and control type; mains direction control is not dry-contact or DC control.
No. Identify the load and label first, then check the exact model. On/off switching is not dimming. A fan output does not imply suitability for DC or remote-controlled motors. Check curtain motor supply and control type; mains direction control is not dry-contact or DC control.
Contact technical support ↗Does US panel format mean USA-only shipping?
No. EU/US format describes hardware shape and installation fit. Regional availability concerns destination, stock and local conditions. Check the wall box, then provide country, city, model and quantity to confirm supply, certification and delivery.
No. EU/US format describes hardware shape and installation fit. Regional availability concerns destination, stock and local conditions. Check the wall box, then provide country, city, model and quantity to confirm supply, certification and delivery.
Contact technical support ↗Why is there no universal firmware download?
Firmware must match the exact model, networking version, hardware and installed version. Until the correct firmware is confirmed, do not use another model’s firmware or historical example installers. Provide support with model and version photos to confirm the correct update path.
Firmware must match the exact model, networking version, hardware and installed version. Until the correct firmware is confirmed, do not use another model’s firmware or historical example installers. Provide support with model and version photos to confirm the correct update path.
Contact technical support ↗Do device functions imply an available third-party integration?
Use the model on your panel label and its connectivity edition to find Home Assistant, MQTT and LOIP options in the Open Integration center.
Use the model on your panel label and its connectivity edition to find Home Assistant, MQTT and LOIP options in the Open Integration center.
Contact technical support ↗